Refund Policy

1. Overview

AIshala subscription payments are generally non-refundable once your Subscription has been activated. We give refunds only in the cases listed in Section 2, where required by law, or where AIshala expressly approves one.

This Refund Policy applies to all payments made on aishala.in, which is operated by OrangeShark Pvt Ltd ("AIshala", "we", "us"). It forms part of our Subscription & Auto-Renewal Terms and Terms & Conditions. Words such as "Subscription", "Subscription Period" and "Renewal Date" have the meanings given in the Subscription & Auto-Renewal Terms.

AIshala offers one plan with a 14-day Subscription Period that renews automatically until you cancel. The easiest way to avoid a charge you don't want is to cancel auto-renewal at least 24 hours before your Renewal Date.

2. When you are eligible for a refund

You are eligible for a refund in these cases:

Refund requests for incorrect charges must reach us within 30 days of the charge.

3. When refunds are not given

Unless required by law, we do not give refunds in these cases:

• You change your mind after your Subscription has been activated.
• You did not use the Service, or used only part of it, during a paid Subscription Period.
• You forgot to cancel auto-renewal before the Renewal Date. You were sent a pre-debit notification by your bank or UPI app at least 24 hours before the charge.
• You cancel in the middle of a Subscription Period. You keep access until the period ends, but we do not refund unused days.
• Your account was suspended or terminated for misuse, fraudulent activity or breach of our terms.
• You were unable to use the Service because of problems with your own device, internet connection or software.
• Your Subscription was bought at a promotional or discounted price, unless the offer says otherwise.

4. How to request a refund

Email connect@aishala.in from your registered email address with:

• your full name and registered email or phone number;
• the transaction ID or UPI reference number;
• the payment date and amount; and
• the reason for your request, with a screenshot of the charge if you have one.

What happens next

Refunds are always made to the original Payment Method. We cannot refund to a different account, card or UPI ID. If the original method is no longer active, contact your bank or write to us so we can help.

5. Chargebacks, changes, grievances and contact

Chargebacks and disputes

Please contact us before raising a dispute or chargeback with your bank. Most billing issues can be fixed faster directly. If a chargeback is raised, we may pause your Subscription while it is reviewed. If the chargeback is found to be invalid, we may recover the amount or end your Subscription.

Changes to this policy

We may update this Refund Policy from time to time. The version shown on aishala.in on the date of your payment applies to that payment.

Grievance Officer

If you are not satisfied with how we handled your refund request, you can contact our Grievance Officer under the Consumer Protection (E-Commerce) Rules, 2020:

OrangeShark Pvt Ltd
Email: connect@aishala.in
Address: Gachibowli, Hyderabad, Telangana 500032, India.

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Contact

AIshala — a brand of OrangeShark Pvt Ltd
Email: connect@aishala.in
Website: https://aishala.in