Delete your AIshala account.
You can ask us to delete your AIshala account and the personal data linked to it at any time. This page explains how to request deletion, what we delete, and what we may keep.
AIshala is a brand of OrangeShark Pvt Ltd, which operates the AIshala app and website.
Delete your account from the app.
Account deletion is available in the AIshala mobile app and on the web. It takes a minute, and you'll have 14 days to change your mind.
Mobile app: Profile → Account → Delete account
Web: Profile → Account → Delete account
You'll be asked to sign in first if you aren't already.
How to request account deletion
Open AIshala
Open the AIshala app on your phone, or go to app.aishala.in in your browser.
Sign in
Sign in to the AIshala account you want to delete.
Go to your Profile
Open your Profile and select the Account tab.
Select Delete account
Scroll to the Danger zone section and select Delete account.
Confirm your request
Type DELETE to confirm. If your account has a password, you'll be asked to enter it too.
Cancel any subscription first
Deleting your account does not cancel auto-renewal with your payment provider. Please cancel it as described in our Subscription Terms. Any unused credits or subscription time are forfeited when your account is deleted. See our Refund Policy.
You have 14 days to change your mind.
When you submit a deletion request, we don't delete your account straight away. Nothing is removed during the grace period, so signing back in restores everything.
- Day 0
Request submitted
You're signed out on every device right away, and we email you a confirmation with the date your account will be permanently deleted.
- Days 1–14
Grace period
Changed your mind? Sign back in to your account at any time during these 14 days. Your deletion request is cancelled and your account is restored as it was.
- After 14 days
Permanent deletion
If you haven't signed in, your account enters the permanent deletion process. After this starts, it can't be cancelled and your account can't be restored.
What we delete.
When permanent deletion runs, we delete or anonymize the personal data linked to your account in our active systems. Some information may still be kept where the law requires or allows it, as explained below.
Profile information
Your name, email address, phone number, bio, address, qualification and onboarding answers are removed from your account, and your profile photo is unlinked from it.
Sign-in and connections
Your password, Google sign-in link, active sessions and password reset codes, plus any connected Google Calendar access.
AI Workspace
Your AI Workspace conversations are deleted.
Interview and Interview Coach
Interview transcripts, notes and questions asked, your answers to interview discovery questions, and the records of résumés you submitted. Your name is removed from your interview sessions.
Notifications and devices
Your notification preferences, in-app notifications, push notification device registrations and any pending WhatsApp messages.
Credits and entitlements
Your credits, interview and consultation grants, AI Workspace access and referral code are cleared, and your subscriptions are marked as cancelled in AIshala.
Other activity
Feedback you submitted and your learning game sessions.
What we may keep, and why.
We may keep some information after your account is deleted when it's required or permitted for legal compliance, security, fraud prevention, accounting, tax, payment processing, dispute resolution or other legitimate operational needs.
Payment and transaction records
Records of purchases and payments, including the name and email address used at the time, as well as credit and reward point transactions, refund records and coupon redemptions.
Why: Accounting, tax, payment processing, fraud prevention and dispute resolution.
Learning and usage records
Course, challenge and project progress (including what you submitted for projects, such as text, links, files and notes), interview scores and evaluation reports (which may summarize your answers), and usage and activity statistics. These are linked to an internal account identifier rather than to your profile details.
Why: Service integrity, security and reporting.
Certificates
Certificates issued to you, including the name printed on them and their certificate number, may remain on record and verifiable.
Why: So certificates you've already shared stay verifiable.
Uploaded files
Files you uploaded, such as your profile photo and résumés, are unlinked from your account, but stored copies may not be erased automatically. You can ask us to erase them.
Why: Stored files are removed separately from your account records.
Bookings and support requests
Bookings with instructors are kept, including the name and email address used for the booking. Support requests are kept with your name and email address removed.
Why: Keeping instructors' records accurate and resolving disputes.
Community content
Messages you posted in live session chats and leaderboard entries may remain, with the display name and profile photo shown at the time.
Why: Keeping shared sessions and rankings coherent for other learners.
Operational logs
Limited delivery records of emails, WhatsApp messages and calls sent to you, which may include the phone number used.
Why: Security, fraud prevention and legal compliance.
How long we keep it
We keep retained information only for as long as the purpose it's kept for requires. When it's no longer needed, we delete or anonymize it. For more details, see our Privacy Policy.
Can't sign in or submit a request?
Email us at connect@aishala.in with the subject “Account deletion request”. Please write from the email address registered to your account, or include the phone number you signed up with. We may ask you to confirm that you own the account before we delete it. You can also contact us about deleting any retained information described above.